If you miss delivery a second time, your parcel will be returned to us. Note that they will only rearrange delivery once. Parcelforce will leave a card for you to arrange re-delivery and communicate this with you via SMS. Whilst slightly more expensive than others, we find them to be quite good at not dropping things. We use Parcelforce for all of our national deliveries. If you place your order at the weekend or UK bank holidays things may take a little longer. We process and dispatch orders within 48 hours on either 48 or 24 hour service with our preferred carrier Parcelforce. We aim to delivery your order in 3-4 business / working days.
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We will tell you if we cannot substitute something specific. The substitution is selected by people rather than robots, and will always be in keeping and always of the same or greater value. However, we may substitute some items should one of the items shown be out of stock. Will I receive exactly what is shown in each hamper or gift bag? If you are looking for a specific vintage of any of our wines, please contact us. Vintages change without notice and the photos may not be immediately updated as fresh stock arrives into our shops. We do, but please do not rely on the bottle image for the vintage of the wine. If you are still having any issues using your gift card please email us at & Drinkĭo you have vintage information for each wine? Gift cards in email format, such as 1234-5678-9101, please enter the numbers without the dashes at checkout.
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Gift cards in hard copy format such as GA- 1A62-A3, please enter your code in lower case without the dashes at checkout. Some older gift cards were unable to be moved, so if yours doesn't work, please get in touch. Gift Cards issued prior to this date will need to be entered in a different format to those shown on the certificate.
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In April 2021 we upgraded our online and in-store software platforms. My Gift Card code will not work, can you help? After this point the code will no longer work online or in store. You may also like to see our Delivery Policy and our Terms & Conditions which may be of assistance.Īll gift cards are valid for 2 years from purchase. Below are some Frequently Asked Questions (FAQs) which may assist you with your order. Thanks for shopping with Whitmore & White.